Question 1

What if my print/ceramics arrive damaged?

Accepted Answer

In the unlikely event of your print or ceramics arriving damaged, please email studiosognii@gmail.com with pictures within 72 hours of receiving your parcel, and we will attend to your issue as soon as possible.
 
We can not offer returns for a change of mind.

Question 2

What if my parcel is lost?

Accepted Answer

Check the tracking number you received with your shipping confirmation email. If there are no new updates, contact Australia Post directly to find your parcel.

In the unlikely event your ceramics are lost in the post, email studiosognii@gmail.com (studiosognii@gmail.com)to organise a full refund or store credit. Each ceramic piece is one of a kind and sadly cannot be replaced.

Question 3

When will your prints & ceramics come back in stock?

Accepted Answer

Studio Sogni works on a batch-release system where a small amount of prints are released until they sell out.

Make sure to follow @studio.sogni on Instagram to stay up to date with the latest drops!

Question 4

Shipping

Accepted Answer

At the moment Studio Sogni offers Standard Domestic & International shipping with Australia Post.

Australia-wide (domestic): $12 AUD, 7-10 business days.

International: $25 AUD, 7-14 business days.